Return Info

RETURN POLICY 
   *All sales are not subject to refunds- After receipt of return and inspection, we can issue a credit or an exchange.
   *All SALES items are final purchases- No returns or exchanges.
   *If an order cancellation is necessary, a written request must be approved before any order can be cancelled.

RETURNS/ EXCHANGES/ DAMAGES:
• All return and exchange orders must be notified within 5 business days upon receiving the order via email. 
• Should you receive damaged, defective, or the wrong item(s), notify us via email within 5 business days upon receiving the order. 
• To ensure proper processing, please email info@andthewhy.com and INCLUDE YOUR PO NUMBER IN THE SUBJECT LINE with the following information in the email body:

              o Invoice number
              o Company name
              o Address & phone number
              o Style number
              o Quantity / Size
              o Color
              o Reason for return

• All returns must have a Return Authorization Number (RA#).  One will be issued for any claims after the indicated dates.
• Any returns without an issued RA# cannot be recognized under any circumstances, therefore please be sure to include the RA# on the return box before it is shipped out.
• A RA# will be issued once the Returns Department receives a claim via email specifying the required information above from the customer.
• We are not responsible for any packages lost in transit for any returns, therefore we recommend using a carrier service that provides tracking, as well as adding insurance to the shipment.
• Customers will assume all return shipping costs AND a 20% restocking fee FOR RETURNS AND EXCHANGES. 
• Items must be repackaged and include original manufacture's packaging.  Returns must be unworn, unaltered and unwashed with all tags in place. 
• Upon receipt of your return, our Returns Department will inspect the merchandise before store credit is issued in the amount paid after any discount or reward was applied to the returned item(s) 
        (Excluding any original shipping charge paid by you and the return shipping costs).
• FOR DAMAGE CLAIMS: If you would like a replacement of the item(s), please state that in the email when filing your claim. We will gladly send out a replacement of the original item(s) purchased, if the merchandise is available. 
• If the merchandise is not available for an exchange, store credit will be given for future purchases.